Terms, privacy and company details

What Hartlik is

Hartlik lets you design an online wedding invitation, share a personal link with each household you invite, and collect their replies (RSVPs). Designing is free. Publishing costs R650 once per wedding.

What R650 includes

• Your invite online until 3 months after your wedding date
• Unlimited guests, each household with its own link
• RSVPs with your own questions
• Sending through WhatsApp – we don’t send anything to your guests ourselves
• A table planner and Excel exports
• A free web address (yournames.hartlik.co.za), or your own domain if you already have one

Your account

• You must be 18 or older to create an account and pay.
• Keep your password safe, and keep your email address up to date – we send receipts and important notices there.
• Use your real name and wedding details, and don’t open an account for someone else without their permission.

Price and payment

• R650 is the full price: nothing extra, no subscription and no per-guest fee.
• You pay by card, Apple Pay, Google Pay or Capitec Pay on Stitch’s secure checkout. We never see or store your card number.
• You pay Strat Studios (Pty) Ltd.
• Your invite goes live as soon as your payment is confirmed, and we email you a receipt.

Money-back guarantee

• You can ask for a full refund within 7 days of paying, as long as fewer than 3 households have replied and it’s before your wedding day.
• Use “Request a refund” on the Publish page. It only shows while you can still use it.
• A refund takes your invite offline and guests’ links stop working. Your design and guest list stay in your account as a draft.
• The refund goes back to the card you paid with. Your bank decides how long it takes to show, usually a few working days.
• You can get one refund per account.

Starting straight away

When you pay, you ask us to start the service immediately, because your invite goes live straight away. You confirm this with the tick box before paying. The money-back guarantee above still applies, on top of any rights the law gives you.

If you use your own domain, what you paid your domain company isn’t part of the R650, so we can’t refund it.

How long your invite stays online

• For 3 months after your wedding date guests can still open your invite. After that it’s archived and guests see “This celebration has ended”.
• You can download your guest list, replies and photos for 30 days after the archive date. Then we permanently delete the invite, your guests’ information and your photos.
• If your wedding date changes, these dates move with it. You can change your date at any time, at no cost.
• An unpaid draft is deleted after about 90 days without a sign-in. We email you before that happens.
• Your wedding date can be up to 2 years ahead.

Your content

• What you add – text, photos and guest names – stays yours.
• You give us permission to store it and show it to the people you share your links with, only to run Hartlik for you.
• Only upload photos and text you have the right to use. Don’t use Hartlik for anything unlawful, hateful or misleading, or to send spam.
• If you break these rules, we may remove the content or suspend the invite, and we’ll tell you why.

Your guests’ information

You decide who to invite and what to ask, so for your guests’ information – household names, replies, dietary needs and seating – you are the responsible party and we are your operator, as POPIA describes.

We only use it to run your invite. We never sell it, never contact your guests, and delete it as set out above. Please only add people you’re inviting. Your invite tells guests that their answers are shared only with you, and links to this privacy policy.

When we help you

If you ask us for help, or to fix a problem, a Hartlik team member may open your invite as you would see it. Every such visit is logged. We never make payments for you.

Availability and other services

We work hard to keep Hartlik online, but we can’t promise it will never be unavailable. WhatsApp, your domain company and your bank are separate services with their own terms.

Liability

As far as the law allows, our total liability to you is limited to what you paid us for that wedding. Nothing in these terms limits rights you have under the Consumer Protection Act that can’t be limited.

Changes and law

If we change these terms in a way that matters, we’ll email you first. Changes never remove features from an invite you’ve already paid for. South African law applies.

Who is responsible

Strat Studios (Pty) Ltd (trading as Hartlik) is the responsible party. You can reach our Information Officer at support@hartlik.co.za. Our address is under Company details below.

For your guests’ information we act for the couple who invited you.

What we collect from couples

• Your email address and password. The password is stored securely by our sign-in provider and we can’t see it.
• What you put into your invite: names, wedding details, venue, text and photos.
• Photos are resized, and their location and camera data is removed.
• Payment records: amount, date, status and the payment provider’s reference. No card numbers.
• When you last used Hartlik, and a log of any support visits.

What we hold about guests

• Household and guest names, and plus-one names – entered by the couple, or by the guest when replying.
• RSVP answers. These may include dietary needs, which can reveal health or religious information, so we only use them to show the couple.
• Whether a household’s invite was sent and opened, and table seating.
• We don’t ask guests for phone numbers or email addresses.

Website visitors

• A cookie that remembers your language.
• If you sign in, a sign-in session in your browser.
• When you sign up, sign in or reset your password, Cloudflare checks your browser to keep bots out.
• We don’t use advertising or analytics cookies.

Why we use it

We don’t sell personal information, and we don’t use it for advertising.

• To run your invite and your account.
• To send you service emails: receipts, reminders and replies.
• To keep Hartlik secure and fix problems.
• To meet legal duties, for example keeping payment records for SARS.

Who helps us, and where information is stored

Some of these providers store information outside South Africa. We only use providers that protect personal information to a standard comparable to POPIA, under their data-processing terms.

• Supabase – database, sign-in and photo storage – Frankfurt, Germany
• Railway – our server
• Vercel – website hosting, on a global network
• Resend – sending emails – United States
• Stitch – payments – South Africa
• Zoho – our support mailbox
• Cloudflare Turnstile – the security check when you sign up or sign in

How long we keep it

• Invites and guest information: deleted 30 days after the invite is archived. You can delete everything earlier with “Delete my invite and data” in Settings.
• Deleted items disappear from our backups within 7 days.
• Unpaid drafts: deleted after about 90 days without a sign-in.
• Account and payment records: kept for 5 years, as tax law requires. They don’t include your guests or your photos.

Your rights

You can ask to see, correct or delete the personal information we hold about you, or object to how we use it. Email support@hartlik.co.za. Guests may contact the couple first, or us.

You can also complain to the Information Regulator (inforegulator.org.za).

Security

• Encrypted connections, and access only for people who need it.
• Two-step sign-in for Hartlik staff, and every staff action is logged.
• Guest links are long random codes, can be reset, and are hidden from search engines.
• If a breach ever affects your information, we’ll tell you and the Information Regulator.

Children

Hartlik accounts are for adults. A couple may add children as guests in a household. Their information is the same as for any guest and is deleted with the invite.